The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website, including opt-in forms for SMS or WhatsApp messaging. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, registering for training or events, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses, SMS messages, and WhatsApp messages), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • Your mobile phone number and express written consent when you opt in to receive text or WhatsApp messages from VIAS3D.

You may also provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.
 
The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit VIAS3D, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website are served by third parties, including analytics providers and content providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about your use of our Website. The information they collect is subject to their own privacy practices. We do not, however, allow third parties to use tracking technologies on our Website to collect data for their own independent marketing, profiling, or advertising purposes.
 
If you have any questions about a specific third-party technology used on our site, please contact us at info@VIAS3D.com.

Mobile Phone Numbers and SMS Consent

This section explains, in plain language, exactly how VIAS3D handles mobile phone numbers, SMS/WhatsApp opt-in consent, and related mobile information.
 
Purpose of Use — Limited to Requested Messages and Service Updates. Mobile phone numbers, SMS/WhatsApp consent, and related mobile information are used only to send you messages you have requested and service-related updates. This includes:
  • Transactional and account messages (order confirmations, support ticket updates, appointment or training-session reminders, installation follow-ups, security alerts);
  • Service communications you have specifically requested; and
  • Where you have separately opted in, informational or promotional messages directly from VIAS3D about our own products, services, training, and events.
No Marketing or Promotional Sharing. VIAS3D does not sell, rent, share, or otherwise disclose mobile phone numbers, SMS consent, WhatsApp consent, or any related mobile information to any third parties or affiliates for their marketing or promotional purposes. This information is not sold or shared for third-party or affiliate marketing under any circumstance.
 
No Transfer to External Organizations. Mobile phone numbers, SMS/WhatsApp consent, and related mobile information are not transferred to external organizations for their own use under any circumstances, and we do not use consent as a basis to do so.
 
Limited Sharing for Business Operations. Mobile phone numbers, SMS/WhatsApp consent, and related mobile information are shared only with service providers strictly necessary to operate our business and deliver the messages you have requested — for example, our SMS gateway (Twilio), WhatsApp Business API provider (Meta), and CRM (Zoho). These service providers act on our behalf and under our direction, are bound by written confidentiality and data-processing agreements, may use the data only to perform services for VIAS3D, and are prohibited from using it for their own marketing or any independent purpose.
SMS Opt-Out. You can stop receiving text messages at any time by replying STOP to any SMS message you receive from us. To opt out of WhatsApp messages, reply STOP to any WhatsApp message, use WhatsApp’s built-in block feature, or email info@VIAS3D.com. For help, reply HELP to any message or contact info@VIAS3D.com or (832) 301-0881. Standard message and data rates may apply from your mobile carrier.
 
Consent Is Not a Condition of Purchase. You are never required to provide a mobile number or opt in to SMS/WhatsApp messaging in order to purchase products or services from VIAS3D.
For the full terms governing our SMS program, see the SMS Terms and Conditions in our Website Terms of Use at https://vias3d.com/terms-of-use/.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:
  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To send you SMS text messages and/or WhatsApp messages that you have consented to receive, limited to requested messages and service updates, and (where you have separately opted in) informational or promotional messages from VIAS3D about our own products and services.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
If you do not want us to use your information to send you promotional communications from VIAS3D, please contact info@VIAS3D.com or use the unsubscribe link in any promotional email. For SMS or WhatsApp, reply STOP to any message. For more information, see Choices About How We Use and Disclose Your Information.
 
We do not use mobile phone numbers, SMS consent, WhatsApp consent, or related mobile information to promote third-party or affiliate products or services.

Disclosure of Your Personal Information

We value your privacy and tightly limit the disclosure of personal information. Your data will not be transferred to external organizations for their own use under any circumstances. This includes consumer data, mobile phone numbers, and SMS/WhatsApp consent data. We do not use consent as a basis to transfer consumer data to external organizations.
Personal information is disclosed only in the following limited, narrowly defined circumstances:
 
a) Service providers strictly necessary to operate our business. We may disclose personal information to vendors, contractors, and service providers who perform services on our behalf and under our direction (such as hosting, CRM, email delivery, SMS/WhatsApp messaging, payment processing, analytics, and customer support). These providers are bound by written contracts that require them to (i) keep your information confidential, (ii) use it only to perform services for VIAS3D, (iii) not sell, share, or use it for their own marketing or any independent purpose, and (iv) return or delete the information when the services end. Service providers acting on our behalf are not treated as “external organizations” receiving data for their own use.
 
b) Legal and safety obligations. We may disclose personal information when required to comply with a court order, subpoena, law, or legal process, including to respond to a government or regulatory request; to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; or when disclosure is necessary to protect the rights, property, or safety of VIAS3D, our customers, or others (including fraud prevention and credit-risk reduction).
 
c) Business transfers. In the event of a merger, acquisition, reorganization, or sale of substantially all of VIAS3D’s assets (including as part of bankruptcy, liquidation, or similar proceeding), personal information may be transferred to the successor entity only if the successor is contractually required to honor the commitments made in this Privacy Policy, including all restrictions on the use of mobile phone numbers and SMS/WhatsApp consent, and to provide equivalent or greater protections. The successor may not use the transferred information for its own independent purposes.
 
What we will NOT do — under any circumstances:
  • We will not sell your personal information.
  • We will not share your personal information with third parties or affiliates for their marketing or promotional purposes.
  • We will not share mobile phone numbers, SMS consent, WhatsApp consent, or related mobile information with any third party or affiliate for marketing, promotional, or independent use.
  • We will not transfer consumer data to external organizations for their own use, and we do not rely on your consent as a basis to do so.
The categories of personal information we may disclose (only within the strict limits above) include:
  • Identifiers
  • Personal Information collected
  • Internet or Other Electronic Network Activity
  • Professional or Employment-Related Information
  • Mobile phone numbers and SMS/WhatsApp communication data (disclosed only to service providers strictly necessary to deliver the messages you requested)
We may disclose aggregated or de-identified information (data that cannot reasonably be linked to any individual) without restriction. This is data that has been combined from many users and may include trends, usage statistics, or other generalized data points.
  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To send you SMS text messages and/or WhatsApp messages that you have consented to receive, limited to requested messages and service updates, and (where you have separately opted in) informational or promotional messages from VIAS3D about our own products and services.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer.
  • To allow you to participate in interactive features on our Website.
  • For any other purpose with your consent.

Security Measures and Safeguards

We maintain strong administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our safeguards include:
  • Encryption of personal information in transit (TLS/HTTPS) and at rest where technically feasible.
  • Access controls limiting personal information to authorized personnel with a legitimate business need, enforced through role-based permissions and multi-factor authentication.
    • Vendor due diligence and written data-processing agreements requiring all service providers to maintain equivalent safeguards and confidentiality obligations, and to use data only on our behalf.
  • Data minimization — we collect and retain only the information necessary for the purposes described in this policy.
    • Monitoring, logging, and incident-response procedures to detect and respond to security events.
  • Employee training on privacy and information security.
  • Enhanced protections for sensitive information (financial details and other critical data), which is collected only when necessary and never used or disclosed for purposes other than those for which it was collected, absent your explicit consent.
Although we take these measures, no method of transmission over the internet or electronic storage is 100% secure. Any transmission of personal information is at your own risk.

Handling of Sensitive Information

Sensitive personal information, such as financial details and other critical data, is collected only when necessary to provide requested products or services and is subject to enhanced security measures. We do not use or disclose sensitive information for purposes other than those for which it was collected. Sensitive information is never shared for marketing purposes and is never transferred to external organizations for their own use.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
 
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from VIAS3D. If you do not wish to have your contact information used by VIAS3D to promote our own products or services, you can opt out by using the unsubscribe link in any promotional email or by contacting info@VIAS3D.com. This opt-out does not apply to information provided to VIAS3D as a result of a product purchase, warranty registration, product service experience, or other transaction.
SMS and WhatsApp Communications. You can stop receiving text messages at any time by replying STOP to any SMS message. For WhatsApp, reply STOP, block our WhatsApp Business number, or email info@VIAS3D.com. Opt-outs will be honored promptly.
Residents of certain states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

User Consent and Preferences

When you provide personal information, you are given clear options to opt in to receive communications from VIAS3D, including separate opt-in checkboxes for email, SMS text messaging, and WhatsApp messaging. Providing consent to one type of communication does not consent you to another.
 
Consent is used solely to authorize communications and processing by VIAS3D and our service providers acting on our behalf; consent is never used as a basis to transfer your personal data to external organizations for their own use.
You can update your preferences or withdraw consent at any time by accessing your account settings, replying STOP to any SMS or WhatsApp message, or contacting info@VIAS3D.com.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page on Zoho Desk (https://Support.VIAS3D.com).
You may also send us an email at info@VIAS3D.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
 
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.
 
Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
 
  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose (excluding Iowa and Utah).
  • Receive their data in a format that is easily portable if requested.
  • Opt out of personal-data processing for:
    • Targeted advertising (excluding Iowa);
    • Sales (VIAS3D does not sell personal information); or
    • Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt out of) or require consent to process sensitive personal data.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to be notified of any data breaches that included their personal information.
The exact scope of these rights may vary by state. To exercise any of these rights, please email info@VIAS3D.com. To appeal a decision regarding a consumer rights request, first submit a formal written appeal to our Privacy Officer. In your appeal, please provide a detailed explanation of your concerns or reasons for the appeal, along with any supporting documents or evidence.
Please send your appeal to our Privacy Officer via email at privacyofficer@VIAS3D.com. Upon receipt of your appeal, our Privacy Officer will review all the details and conduct a thorough investigation. We aim to resolve appeals and communicate the outcome within 30 days of receipt. If we need more time to investigate, we will inform you of the delay and the expected resolution date. If you are not satisfied with the outcome of your appeal, you may have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
Nevada provides its residents with a limited right to opt out of certain personal-information sales. Residents who wish to exercise this sale-opt-out right may submit a request to info@VIAS3D.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page or through a link where the Privacy Policy is located. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

For Questions About This Policy or Our Message Please Contact Us:

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

  • Phone: +1 832 301 0881
  • Mail: VIAS3D, 16000, Park Ten Place, Suite 301, Houston, Texas, 77084, USA
  • Email:  info@vias3d.com
  • Privacy Officer (appeals): privacyofficer@VIAS3D.com

To register a complaint or concern, please email info@VIAS3D.com

 

Use and Sharing of Consumer Data

VIAS3D collects customer-provided information, communications, purchasing information, and website activity data to deliver services, conduct marketing and customer communications, improve the website experience, and support business operations. This policy states that personal information is not sold, but it may be shared with service providers and third-party platforms that help VIAS3D operate its business and digital services.