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Our Support
Welcome to VIAS3D. We are here to help you succeed with your Dassault Systèmes solutions.
Getting support is as simple as sending us an email at support@vias3d.com
Visit our VIAS3D Support Portal to access our knowledgebase, create support tickets, and track your support history.
Take Your Engineering Further with VIAS3D Premium Support
VIAS3D offers two levels of support to fit your organization’s needs ,from essential troubleshooting to advanced consulting, automation, and simulation expertise.
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Description
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Standard
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Premium
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Support focuses on application usage and troubleshooting.
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Common user questions include feature imports and license installation.
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Standardized best practices in specific scenarios are provided.
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Request for Enhancement curation to ensure that your voice is heard within Dassault Systemes
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Online training and knowledgebase are available for both application and consultative needs.
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Scripting & Automation – Custom scripting, subroutines, and process automation to enhance simulation workflows.
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Project-Specific Troubleshooting – Support for challenges such as meshing, convergence, material models, and solver stability.
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Workflow Development– Custom workflows to streamline processes, improve productivity, and integrate best practices
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R&D Support & Advanced Analysis – Expertise in cutting-edge topics such as fracture mechanics, CEL, etc.
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Mentoring & Knowledge Sharing – Hands-on guidance and best practice implementation to enhance in-house expertise
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SME (Subject Matter Expert) Support – Direct access to industry experts for consulting, strategy, and technical deep dives
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*Hours valid for one year. All sessions are online unless otherwise agreed upon (travel costs may apply).
How It Works
- 1️⃣ Identify an issue or goal.
- 2️⃣ Contact VIAS3D Support: we’ll assess whether it falls under Standard or Premium.
- 3️⃣ If Premium applies, activate your purchased hours.
- 4️⃣ Achieve results faster with expert-led support and practical outcomes.
Need Extra Help or Customized Support?
Connect with our technical experts today.
Support Policies and Resources
Access our official support documentation to understand coverage, policies, and available service options.
Abaqus 2024 Installation Guide
The Abaqus 2024 Installation document provides step-by-step guidance for downloading, extracting, and installing Abaqus and related components, including the license server setup and optional Isight installation.
For a hassle-free setup, download the complete guide and get started with Abaqus 2024 today.
